Support
At Pinnacle, help is just a click or a message away. Our support team is here to solve account, transaction, and gameplay questions quickly and clearly — whether you’re checking a deposit, chasing a withdrawal, or troubleshooting a game. We focus on clarity, fairness, and keeping your play moving.
Contact options that fit your schedule
- Live chat: For the quickest answers, use our live chat. You’ll usually connect with an agent within a couple of minutes for real-time help with deposits, game issues, or account checks.
- Email: For detailed requests or when you need to attach documents, email customerservice@pinnacle.com . Typical response time is 12–24 hours, depending on volume.
- Phone / call-back: Phone support availability varies by region. When phone help is offered, you can generally expect a call-back or answer within minutes during operating hours. If phone isn’t available in your area, live chat gives the same level of support.
We aim to provide 24/7 customer service coverage across our main channels so there’s always someone available to assist, but specific phone hours may differ by country.
Quick answers — FAQs and Help Center
Before contacting support, check our FAQ and Help Center for instant answers. You’ll find clear articles on:
- Account setup and verification
- Deposits and withdrawals (including how payment methods like Visa, MasterCard, Bitcoin, Interac, Skrill, and Neteller work)
- Bonus and promotion rules
- Game rules and technical troubleshooting
- Responsible gambling tools and limits
These resources are designed to save you time and get you back to play. For a broader look at our site and offerings, see our Pinnacle review.
What to include to speed up your support request
When you reach out, include a few key details to help agents resolve things faster:
- Your account username or ID
- The approximate date and time of the issue
- Transaction IDs or screenshots for deposits/withdrawals
- Device and browser/app details for technical problems
If it’s a withdrawal or identity check, have a government ID and proof of address ready — we’ll explain exactly which documents are needed.
Knowledgeable, respectful support you can trust
Our agents are trained to handle a wide range of issues — from payment questions across multiple currencies (USD, CAD, EUR, GBP, BRL, COP, NZD) to game disputes and bonus clarifications. We won’t promise guaranteed wins, but we will promise clear answers, fair handling, and prompt follow-up until your issue is resolved.
We also prioritize your safety and privacy: sensitive requests are handled securely, and identity checks are processed quickly to keep withdrawals moving.
Reach out anytime — we’re here to help
Whether it’s a quick chat about game rules or a document you need to send for verification, contacting support is simple and approachable. If you ever feel stuck, start with live chat for the fastest help, or send an email to customerservice@pinnacle.com for a detailed response. Our team is ready to bring clarity, balance, and momentum back to your play.