Terms and Conditions

These terms and conditions explain the main rules for using the Pinnacle website, creating and using a player account, accessing casino games, and taking part in promotions. They are meant to set clear expectations around how the platform works, what you can expect from us, and what we expect from you.

By accessing the site, registering an account, depositing funds, playing games, or claiming an offer, you agree to follow these conditions of use, along with any additional rules shown in-product (for example, promotion-specific rules or game-specific limits). If you do not agree, please do not use the services.

Adults only - who can use the platform

Pinnacle’s casino services are for adults only.

To use the platform, you must:

• Be at least the legal gambling age where you are located
• Be legally allowed to gamble online in your jurisdiction
• Not be located in a place where we restrict access or cannot offer services

It is your responsibility to understand whether online gambling is lawful where you are physically located when you access the site. Availability can also depend on local rules, licensing limits, and provider restrictions, so some games, features, payment methods, or promotions may not be offered in every region at every time.

Getting started the right way - account registration basics

When you register, you agree to provide accurate, complete, and up-to-date information, and to keep it current. This includes details such as your name, date of birth, address, email, phone number, and payment information where required.

A few important account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts we permit. In most cases, this means one account per person, per household, per email address, and per payment method, unless we state otherwise.
• You may not register on behalf of someone else, or allow someone else to register on your behalf.
• We may refuse, suspend, or close accounts where we reasonably believe registration information is false, misleading, incomplete, duplicated, or being used to bypass restrictions.

Verification checks - why we ask and what we may request

To protect players and keep the platform fair and secure, Pinnacle may ask you to complete identity checks at registration, before a withdrawal, or at any point where verification is needed.

Depending on the situation, we may request information or documents that help confirm:

• Your identity and age
• Your residential address
• Ownership of a payment method or wallet
• Source of funds or source of wealth where required for compliance and risk checks
• That your account activity is consistent with fair play and safe use

If verification is incomplete, delayed, or unsuccessful, we may limit certain actions (such as withdrawals or bonus access) until the checks are finished. We aim to handle these reviews in a reasonable, privacy-conscious way.

Your account, your responsibility - keeping access secure

You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you authorized it.

You agree that you will not:

• Share your password or account access with anyone
• Transfer, sell, or “lend” your account
• Use another person’s account, even with their permission
• Allow play on your behalf, including by agents or third-party services

If you think your account has been compromised, contact support as soon as possible so we can help you secure it.

Deposits, withdrawals, and balances - what to expect

Pinnacle offers multiple deposit and withdrawal options, but availability, limits, and processing times can vary by location, currency, payment provider rules, and account status. We may also apply checks to help prevent fraud and protect player funds.

Key points to know:

• Deposits must be made using payment methods you are authorized to use.
• We may set minimum and maximum transaction limits, and these can change over time.
• Withdrawal requests may be reviewed before approval, including verification checks and security reviews.
• In some cases, we may require withdrawals to be made back to the same payment method used for deposits, where possible and where payment networks require it.
• Your displayed balance may show separate categories, such as cash funds and bonus funds, and they can have different withdrawal rules.

Where a deposit wagering requirement applies (for example, a minimum play-through of deposited funds before a fee-free withdrawal), the specific details will be shown to you in the cashier or relevant account area. If a processing fee applies in certain situations, we will aim to present that clearly at the time you request the transaction.

Bonus rules made clear - promotions, free spins, and extra conditions

Bonuses, free spins, and promotional offers can be a fun boost, but they almost always come with bonus terms that sit alongside these platform rules. By claiming or using a promotion, you agree to the specific rules attached to it.

Common promotion conditions may include:

• Eligibility requirements, including location-based availability and new-player definitions
• Time limits to claim, use, or complete wagering
• Wagering requirements (play-through multipliers) on bonus funds or free spins winnings
• Game restrictions, including different contribution rates by game type
• Limits on bet size while a bonus is active
• Rules that apply if you request a withdrawal before bonus conditions are met (which can void the bonus and related bonus winnings)

For example, free spins offers may require winnings to be wagered a set number of times before becoming withdrawable, and some offers may only apply to specific slot titles. Always check the specific offer details before you opt in. If you want the full promotional rules in one place, review the dedicated Bonus Terms page section shown with each offer.

Game access without surprises - availability can change

Pinnacle works to provide a smooth, reliable casino experience across desktop and mobile. Still, game and service availability can vary due to:

• Your location and local restrictions
• Device compatibility, browser updates, and operating system changes
• Scheduled maintenance and platform upgrades
• Game provider availability and licensing limits
• Technical issues, interrupted connections, or third-party outages

We may add, remove, pause, or limit games, features, promotions, or parts of the service at any time. This includes adjusting lobby availability, limiting certain bet levels, or discontinuing titles from a provider.

Fair play standards - what’s not allowed

To keep play fair for everyone, you agree to use the platform honestly and lawfully. Prohibited behavior includes, but is not limited to:

• Fraud, including using false personal details or stolen payment methods
• Chargeback abuse, payment disputes made in bad faith, or intentional reversal attempts
• Collusion or coordinated play designed to gain an unfair advantage
• Bonus abuse, including exploiting promotions outside their intended purpose
• Using bots, scripts, automation tools, or any method that manipulates gameplay or site functions
• Attempting to interfere with the platform’s systems, security, or game integrity
• Creating multiple accounts to bypass limits, eligibility rules, or responsible gaming controls

If you are unsure whether something crosses the line, the safest move is to pause and contact support before continuing.

When we may step in - restrictions, suspensions, and account closure

Pinnacle may refuse service, limit features, suspend promotions, or close an account when we reasonably believe it is necessary to protect players, comply with legal obligations, or maintain the integrity of the platform.

This can happen if, for example:

• Required verification is incomplete or cannot be confirmed
• We detect unusual, suspicious, or potentially fraudulent activity
• We believe the platform rules or promotion rules have been broken
• There is evidence of account misuse, shared access, or prohibited tools
• A payment issue occurs, including chargebacks or failed deposits tied to risk controls

Any action we take is intended to be proportionate to the situation. Where appropriate, we may place funds or transactions on hold during a review to ensure accuracy and fairness.

Mistakes and technical errors - how they’re handled

Sometimes things go wrong, even with strong systems in place. You may encounter errors such as incorrect displays, delayed balance updates, game interruptions, or miscredited bonuses.

If there is a clear technical malfunction or an obvious mistake (for example, a pricing or payout display error, an incorrect bonus credit, or an interrupted session that affects results), Pinnacle reserves the right to correct the error and address the outcome in a fair, reasonable way. This may include adjusting balances to reflect the correct result, voiding bets affected by a malfunction, or re-crediting wagers where appropriate and supported by logs.

Responsible gaming - keeping play in balance

Gambling should be entertainment, not a way to make money. If it stops feeling fun, it’s a sign to take a step back.

Pinnacle supports responsible gaming tools that may include deposit limits, session limits, time-outs, and self-exclusion, depending on what is available in your region. You can learn more and find support options on our Responsible Gaming page.

Our content and software - intellectual property basics

The site’s design, logos, branding, text, graphics, software elements, and other original materials belong to Pinnacle or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, republish, distribute, reverse-engineer, or commercially exploit site content or software without written permission, except where allowed under applicable law for personal, non-commercial use.

Third-party providers - games, payments, and external services

Some parts of the casino experience are delivered through third-party providers, including game studios, payment processors, identity verification services, and platform technology partners. These providers may have their own operational limits, availability windows, and technical requirements.

While Pinnacle chooses partners carefully, we cannot guarantee uninterrupted service from third parties, and certain features may be affected by provider outages, updates, or regional restrictions.

Liability limits in plain language

Pinnacle is not responsible for losses or damages that result from circumstances outside our reasonable control, including:

• Internet or device issues on your side
• Unsupported browsers or operating systems
• Service interruptions, maintenance, or technical delays
• Third-party failures (such as payment networks or game provider downtime)
• Mistakes caused by inaccurate information you provide
• Misuse of your account, including failure to protect login credentials

Nothing in these service terms limits rights that cannot be excluded under applicable law.

“As is” and “as available” - no guaranteed uptime

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform stable and secure, but we cannot guarantee that access will always be uninterrupted, always available in every location, or free from errors.

Updates to these rules - changes over time

Pinnacle may update these terms from time to time to reflect operational changes, legal requirements, security improvements, or product updates. The latest version posted on the website will apply from the date it is published, unless we state a different effective date.

Checking this page periodically is a smart habit, especially before you deposit, withdraw, or claim a new promotion.

Other policies you should review

These site terms work alongside other important policies and notices that may apply to your use of the platform, including:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules shown on promotion pages or in your account
• Anti-money laundering and identity verification standards where applicable

If there’s ever a conflict between a promotion’s specific rules and these general platform rules, the promotion rules usually apply for that specific offer.

Need help - how to contact Pinnacle

If you have questions about these conditions of use, your account, verification, payments, or promotions, contact Pinnacle through our official support channels. You can also reach us by email at customerservice@pinnacle.com.

Using Pinnacle means playing within clear boundaries designed to protect players, keep gameplay fair, and support a secure service. By continuing to access the platform, you confirm that you understand and accept these terms and conditions as they apply to your account and your play.